If you read through this book and still don’t believe there is a critical need for IT Service Man...

The traditional IT operating model of delivering IT to the business in the form of bundled capabi...

How do you measure and report your IT services and processes? Which metrics matter the most to se...

Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT...

What services does the IT organization really deliver? Rather than discuss the theory around what...

Organizational change for IT people! The first book of its kind written specifically for IT servi...