Through careful ethnography and rich in-depth interviews at a non-profit foster family agency, th...

The Handbook is organized in six major sections: The service setting, demand management, service ...

Focuses on fresh ideas in services marketing and management and is committed to encouraging schol...

Part of a series which offers an interdisciplinary approach to the research and practice in servi...

Through careful ethnography and rich in-depth interviews at a non-profit foster family agency, th...

Part of a series which offers an interdisciplinary approach to the latest research and practice i...